Covid Kenya FAQ's


Is Game open to shoppers?

Yes. The 3 stores in Kenya will continue to trade throughout the lockdown. We will continue to sell all products specified by the Government at everyday low prices.

What time are your stores open?

Waterfront Karen, Nairobi - Operating Hours

Monday – Sunday and Public Holidays: 9am – 7.30pm

Garden City Mall, Nairobi - Operating Hours

Monday – Sunday and Public Holidays: 9am – 7.30pm

Kisumu - Operating Hours

Monday – Sunday and Public Holidays: 8.30am – 5pm       

* some stores may have different hours, please check your local store

Can I still shop via the WhatsApp Platform?

Yes. You can buy all products on the WhatsApp platform, and we will deliver to your location during the lockdown with enhanced safety precautions, like use of hand sanitisers before and after every delivery or collection, and contactless deliveries. Alternatively, you can visit the store to pick up your order.

What can I not buy from Game during the lockdown?

Currently we are only able to sell tobacco products at our Liquor store.

What can I buy from Game during the lockdown?

You can buy dry groceries, such as tins of food, sauces, eggs and so on. You can also buy household cleaning items, toiletries, pet and baby products. We’re now also able to sell appliances, electronics, laptops, computers, furniture and gym equipment.

What safety measures have you put in place for deliveries?

Our drivers will keep 60%+ alcohol hand sanitiser on them at all times. They’ll apply it before picking up, and before dropping off parcels, as well as after all non-delivery breaks.

There will be no physical contact between the delivery courier and you. The courier will ensure that there is at least 2m between you at all times, by announcing themselves to you, leaving the parcel at your front door and stepping back for you to open your door and collect it.

In the case of the use of paperwork, the driver will request your name and surname and complete the delivery on which the customer will have to sign.

Our courier partners will be installing hand sanitiser stations in all key entry and exit points in hubs and depot.

Please remember to wash your hands regularly, before and after receiving your delivery.

Please avoid direct contact with drivers, such as handshakes.

How are you catering to pensioners?

We have a Pensioners card that are available to pensioners for discounts on Wednesdays only. Pensioners are welcome to shop in-store, and they are given preference at the till points to help make their shopping faster.

What are you doing to make it safe for me to shop in your store?

Game has various measures in place to maintain a clean and healthy environment in our stores.

We have ramped these measures up even further. For example, we are:

. Taking all necessary measures to increase hygiene in our stores, such as increasing the frequency with which we wipe down high touch point surfaces and shopping trolleys.

. Providing customer hand sanitiser points throughout the store, intensifying staff awareness of personal preventative measures to protect their and your health, practising social distancing in stores.

Do you have enough stock to meet my needs?

We are dedicated to keeping our stores stocked and prices fair. We are working especially hard to replenish hand sanitisers, cleaning supplies, paper products, and other in-demand items as quickly as possible and at our everyday low prices.